The www.esterel.it beauty store ships directly to the address requested by the customer placing the order; ESTEREL - Mario Zunino & C. Srl is responsible for the shipment of the purchased products.
The delivery of the purchased products usually takes 3-5 working days for local Italian addresses: in any case, the products will be delivered within 30 days as ruled by the law..
Delivery times could be delayed in case of festivities; carriers do not deliver on December 25th, 26th, January 1st, on some days of August and during the weekends throughout the year.
For orders paid by credit card, the normal shipping schedule needs one extra business day for bank procedures.
For orders with payment through wire transfer, the shipping time will be calculated from the confirmation of payment.
If the ordered products are temporarily out of stock, the ESTEREL Customer Service will promptly contact the customer informing about the order shipment.
In case of absence of the recipient at the time of delivery, the express courier will be delivering again the very next day. For any further detail on this matter, please contact the Customer Service ESTEREL (firstname.lastname@example.org - +39 011 98 288 11).
It is specifically requested a telephone number to proceed with shipment and delivery.
Note: we inform our loyal customers that, due to the revised forwarding schedule during the Christmas Season and in August, the orders could be delivered with some slight delay.
The www.esterel.it beauty store offers to the registered customers the way to check any update concerning the orders, on their Personal Account page.
The Guest Customers can also check their order through the reported link within the Order Confirmation on their mailbox.
The www.esterel.it beauty store offers to the customers the chance to send a cancellation email to email@example.com within 24 hours of placing the order. The customer may also cancel the order calling within 24 hours from the order the ESTEREL Customer Service at +39 011 98 288 11.
For any request you can contact the ESTEREL Customer Service, calling the above detailed number or by writing at firstname.lastname@example.org, reporting the date and the details of the order as included in the order email confirmation received by the www.esterel.it beauty store.
Except under the supervision of an adult family member, Children under 18 are not allowed to place orders through the online order form.