Shipping and Delivery Terms

Shipping Policy

The www.esterel.it beauty store ships directly to the address requested by the customer placing the order; ESTEREL - Mario Zunino & C. Srl is responsible for the shipment of the purchased products.

  • All goods can be delivered between 2 and 15 days after order confirmation and payment.
  • The www.esterel.it beauty store ships in Italy and Internationally , using specific express couriers: DHL / FEDEX

The delivery of the purchased products usually takes 3-5 working days for local Italian addresses: in any case, the products will be delivered within 30 days as ruled by the law..

Shipping Rates & Times

Delivery times could be delayed in case of festivities; carriers do not deliver on December 25th, 26th, January 1st, on some days of August and during the weekends throughout the year.

For orders paid by credit card, the normal shipping schedule needs one extra business day for bank procedures.

For orders with payment through wire transfer, the shipping time will be calculated from the confirmation of payment.

If the ordered products are temporarily out of stock, the ESTEREL Customer Service will promptly contact the customer informing about the order shipment.

In case of absence of the recipient at the time of delivery, the express courier will be delivering again the very next day. For any further detail on this matter, please contact the Customer Service ESTEREL (info@esterel.it - +39 011 98 288 11).

It is specifically requested a telephone number to proceed with shipment and delivery.

Order in Progress

The www.esterel.it beauty store offers to the registered customers the way to check any update concerning the orders, on their Personal Account page.

The Guest Customers can also check their order through the reported link within the Order Confirmation on their mailbox.

Modify or Cancel an Order

The www.esterel.it beauty store offers to the customers the chance to send a cancellation email to info@esterel.it within 24 hours of placing the order. The customer may also cancel the order calling within 24 hours from the order the ESTEREL Customer Service at +39 011 98 288 11.

For any request you can contact the ESTEREL Customer Service, calling the above detailed number or by writing at info@esterel.it, reporting the date and the details of the order as included in the order email confirmation received by the www.esterel.it beauty store.

Except under the supervision of an adult family member, Children under 18 are not allowed to place orders through the online order form.

Shipping Rates in Italy

CountryTimesRates
Italy48h15€
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International Shipping Rates

ContinentCountryTimesRates
EuropeEuropean States5days30€
Europe

Malta
Russia

5days30€
Europe

Canary Island
Ukraine

7days40€
North America

Mexico
Canada
USA

5days35€
Central America

Costa Rica

7days50€
South America

Argentina
Chile
Uruguay

7days90€
Africa

Morocco
Algeria
Tunisia
Egypt

7days40€
Africa

South Africa

7gg50€
Asia

China
UAE
Hong Kong
Malaysia
Philippines
Singapore
Taiwan
Thailand

7days50€
Asia

Lebanon
Israel

7days40€
OceaniaAustralia7days50€